Agency FAQs
What is a digital marketing agency?
A digital marketing agency helps businesses grow online through strategies like SEO, PPC, social media marketing, and web design.
What services does a digital marketing agency provide?
At IdeaFusion Media we offer SEO, Google Ads, social media advertising, content creation, website design, ecommerce solutions, and more.
Why should I hire a digital marketing agency in the Gold Coast?
A local agency understands your market, competition, and audience, making campaigns more targeted and effective.
How does IdeaFusion Media help local businesses grow online?
We craft custom strategies based on your goals, using performance data to generate leads, boost visibility, and drive ROI.
Do you offer customised digital marketing packages?
Yes, we tailor packages to suit your business size, industry, and growth goals.
What industries do you work with in the Gold Coast?
We’ve worked with retail, healthcare, trades, fitness, real estate, professional services, and more.
Can I see examples of your past campaigns or case studies?
Yes, we have a portfolio and case studies available on request showcasing real results for our clients.
How long before I start seeing results from digital marketing?
Some channels like PPC show quick wins, while SEO and organic strategies may take 3–6 months to deliver steady growth.
Do you offer ongoing support and reporting?
Absolutely. We provide monthly reports and regular updates to ensure full transparency and ongoing improvements.
How do I get started with your agency?
Just book a free discovery call through our website or contact us directly to discuss your needs.
Is IdeaFusion Media an Australian-owned business?
Yes, we are proudly Australian-owned and based in the Gold Coast, Queensland.
Do you work with startups and small businesses?
Yes, we specialise in scalable solutions for startups, small businesses, and sole traders.
Are your digital marketing strategies tailored to the Australian market?
Absolutely. We localise strategies to fit Australian consumer behaviour, trends, and regional competition.
Can you help if my business already has a marketing team?
Yes, we collaborate with in-house teams or provide full-service support depending on your needs.
Do you provide in-person consultations in the Gold Coast?
Yes, we offer both virtual and in-person consultations for businesses based in the Gold Coast region.
Are there any long-term contracts?
We offer flexible month-to-month plans, but discounted rates are available for long-term commitments.
Can you manage digital marketing for franchises or multi-location businesses?
Yes, we have experience managing digital marketing for franchises across Queensland and interstate.
How do you measure the success of a digital marketing campaign?
We track KPIs like traffic, leads, conversion rates, and ROI through analytics and monthly reporting.
Can I request a quote or proposal before committing?
Absolutely. Contact us for a free proposal tailored to your business and goals.
What makes IdeaFusion Media different from other agencies?
We’re a results-driven team focused on transparency, local expertise, and personalised service for Australian businesses.
Local SEO and Google Business Profile
What is local SEO?
Local SEO is the process of optimising your business to appear in local search results and on Google Maps.
Why is local SEO important for my business?
It helps attract more local customers who are searching for services or products in your area.
What is a Google Business Profile (formerly Google My Business)?
It’s a free tool that allows businesses to manage how they appear on Google Search and Maps.
How do you optimise my Google Business Profile?
We optimise your listing with keywords, categories, business info, photos, posts, and reviews.
Can local SEO help me appear in Google Maps?
Yes, local SEO is the key to ranking higher in Google Maps and increasing foot traffic or calls.
What are citations and how do they impact local rankings?
Citations are mentions of your business name, address, and phone number (NAP) on other sites. Consistent citations boost trust and rankings.
How do reviews affect my local SEO performance?
Positive reviews improve your credibility and influence rankings. We help manage and encourage quality reviews.
Do you provide monthly local SEO reports?
Yes, our clients receive monthly updates including traffic, rankings, and suggested improvements.
Can you help me rank for multiple locations or service areas?
Yes, we implement geo-targeted strategies and landing pages to help you rank in multiple suburbs or cities.
How long does it take to see results from local SEO?
You may start seeing improvements in 2–3 months, but full benefits often take 4–6 months depending on competition.
Can you optimise for 'near me' searches?
Yes, we optimise your content, keywords, and business profile to show up for searches like 'plumber near me' or 'cafe near me'.
Is local SEO different from general SEO?
Yes, local SEO focuses on geographic targeting and visibility in local map listings, while general SEO targets national or broad audiences.
Do you help with local link-building?
Yes, we build high-quality local backlinks from Australian directories, blogs, and community websites.
Will I need a separate page for each suburb or service area?
In most cases, yes — we recommend creating optimised landing pages for each key area you serve.
Can you help my business rank in the Gold Coast region specifically?
Yes, we’ve helped numerous businesses increase visibility across Gold Coast suburbs like Southport, Burleigh Heads, and Robina.
Do you use tools like BrightLocal or SEMrush for tracking?
Yes, we use tools like BrightLocal, SEMrush, and Google Search Console for ongoing analysis and optimisation.
What if I don’t have a physical storefront?
We can optimise your service-area business for local SEO, even if you operate from home or remotely.
Is a Google Business Profile necessary for local SEO?
Absolutely. It’s essential for improving local rankings, reviews, and visibility on Google Maps.
Do you post updates or photos to my Google Business Profile?
Yes, we include weekly posts, photos, offers, and service updates as part of our ongoing management.
Can you remove or respond to negative reviews?
We can help you manage and respond to reviews, and advise on removing fake or inappropriate ones if necessary.
Google Ads (PPC)
What is Google Ads?
Google Ads is a paid advertising platform that displays your business in Google search results and other partner sites.
How does pay-per-click advertising work?
You pay a small fee each time someone clicks on your ad. The cost depends on your industry and competition.
What is the minimum budget to start Google Ads?
We recommend starting with at least $500/month for meaningful testing and optimisation.
How do you structure a Google Ads campaign?
We build campaigns based on keywords, ad groups, locations, and goals with clear conversion tracking.
What’s the difference between search ads, display ads, and YouTube ads?
Search ads appear in Google results, display ads show on websites, and YouTube ads appear before or during videos.
How do you track conversions in Google Ads?
We use Google Tag Manager and Analytics to track calls, form submissions, purchases, and more.
Can I target specific locations or postcodes?
Yes, we can target by country, region, suburb, or even a radius around your business location.
How often do you optimise or update the campaigns?
We review and adjust campaigns weekly, focusing on improving performance and lowering costs.
What tools do you use for performance tracking?
We use Google Ads dashboard, Google Analytics, and third-party tools like SEMrush or Looker Studio.
Do you provide full transparency on ad spend and results?
Yes, you’ll have access to performance reports and full visibility into where your budget is going.
Can I run ads for a short-term promotion or event?
Absolutely. We create targeted short-term campaigns for events, sales, or seasonal offers.
Do you offer remarketing ads?
Yes, we run remarketing campaigns that target users who previously visited your website.
What types of conversions can you track?
We can track form submissions, calls, purchases, app installs, bookings, and more.
Can I run ads on both Google Search and Display at once?
Yes, we often recommend a combined strategy for maximum visibility across Google’s network.
Will I own my Google Ads account?
Yes, your account remains yours. We manage it on your behalf with full transparency.
How do you write effective ad copy?
We write compelling, keyword-rich ad copy that speaks to your audience and drives clicks.
How do you choose the right keywords?
We use keyword research tools and competitor analysis to target high-performing, relevant terms.
Can I see the performance of individual keywords?
Yes, our reports show keyword performance, including click-through rates, conversions, and cost per click.
Is Google Ads suitable for my industry?
Most likely, yes. We’ve run campaigns for retail, legal, trades, healthcare, fitness, and more.
Can you help me run ads for my Gold Coast-based business?
Definitely. We specialise in localised ad strategies that target Gold Coast customers by suburb or region.
Facebook Ads
What are Facebook Ads?
Facebook Ads are paid advertisements that appear on Facebook and Instagram to reach specific audiences.
How do Facebook Ads work for small businesses?
Facebook Ads use targeted demographics, behaviours, and locations to reach people most likely to engage with your business.
What’s the difference between boosting a post and running a Facebook Ad?
Boosting promotes a single post with limited targeting, while full ads offer advanced options, better performance, and detailed analytics.
How much does it cost to run Facebook Ads in Australia?
Budgets vary, but most local campaigns start around $10–$30/day for noticeable reach and engagement.
Do Facebook Ads work for Gold Coast businesses?
Yes, they’re ideal for local visibility, especially for events, restaurants, gyms, retail, and trades.
What are the best objectives to choose for Facebook Ads?
Common objectives include lead generation, website traffic, conversions, engagement, and reach.
Can you help me create the content for Facebook Ads?
Yes, we design ad creatives, write copy, and even source video or images if needed.
What’s the difference between campaign, ad set, and ad?
A campaign is your goal, ad sets control audience/budget, and ads are the visuals and messages people see.
Can I run ads on both Facebook and Instagram at once?
Yes, Meta Ads Manager allows campaigns to run across both platforms simultaneously.
How do you target Facebook Ads to a local audience?
We use geo-targeting to reach specific suburbs or postcodes within the Gold Coast or Queensland.
Can I show different ads to different types of people?
Yes, we use custom audiences, lookalike audiences, and interest-based segmentation.
What’s a Facebook Pixel and do I need one?
The Pixel tracks website activity for retargeting and optimisation — and yes, we install and manage it.
How do you measure the success of a Facebook campaign?
We track key metrics like click-through rate, cost per result, reach, conversions, and ROAS.
Do you run retargeting ads on Facebook?
Absolutely. Retargeting brings back people who visited your site or interacted with your ads.
How long does it take to launch a campaign?
We typically go live within 3–5 business days after briefing and asset approvals.
Can I pause or adjust my Facebook Ads anytime?
Yes, campaigns can be paused, edited, or restarted at any time in Meta Ads Manager.
Do you provide reports on Facebook Ad performance?
Yes, we deliver clear monthly reports showing spend, performance, and growth insights.
Can I advertise to tourists or visitors in the Gold Coast?
Yes, Facebook allows targeting by current location, which is great for travel and hospitality sectors.
Are Facebook Ads good for lead generation?
Yes, with optimised lead forms or landing pages, they work very well for collecting inquiries.
What industries do you manage Facebook Ads for?
We’ve worked with fitness, retail, real estate, hospitality, automotive, and health-related businesses.
Web Design
What type of websites do you build?
We create business websites, ecommerce stores, landing pages, and custom-built platforms.
Do you design websites for local Gold Coast businesses?
Yes, we’ve built websites for tradies, clinics, retailers, and creatives throughout the Gold Coast.
What platforms do you use for website development?
We primarily use WordPress, and Shopify and Go High Level depending on your needs.
Will my website be mobile responsive?
Absolutely. All our websites are fully responsive and tested across devices (Mobiles & Tablets).
Is SEO included in your website design services?
We implement on-page SEO like metadata, headings, mobile speed, and basic schema.
How long does it take to design and launch a website?
Depending on complexity, most sites take 3–6 weeks from brief to go-live.
Can I update the content on my website myself?
Yes, we use user-friendly CMS platforms so you can update content anytime.
Do you offer web hosting and domain registration?
We can recommend trusted Aussie providers or manage hosting for you.
Can you redesign my existing website?
Definitely. We modernise websites to improve performance, user experience, and SEO.
Will my website be secured with HTTPS?
Yes, SSL certificates are included to ensure your site is secure and trustworthy.
Do you provide content writing for my website?
Yes, we can write or refine your web copy to align with SEO and brand tone.
Can you integrate booking forms, chatbots, or payment gateways?
Yes, we offer a full suite of integrations tailored to your business.
What if I need extra pages or features in future?
Our sites are built to grow — we offer scalable add-ons as your business expands.
Will I own my website after it’s built?
Yes. All assets, content, and access remain fully yours.
How do you ensure the website loads fast?
We use image optimisation, caching plugins, fast themes, and high-quality hosting.
Do you offer ongoing website support?
Yes, we provide monthly maintenance packages, including backups, updates, and minor edits.
Can I link my website with Google Analytics and Search Console?
Yes, we set up full tracking and provide access to your analytics dashboards.
Do you design websites accessible to people with disabilities?
Yes, we follow accessibility guidelines to ensure your site is inclusive and user-friendly.
Will my site be compatible with modern browsers?
Absolutely. We test your site across Chrome, Safari, Edge, Firefox, and others.
Can you help improve my current site’s ranking on Google?
Yes, we can audit your site and implement on-page SEO improvements to boost your visibility.
Ecommerce Web Design
What is an ecommerce website?
An ecommerce site allows you to sell products or services online with features like shopping carts and secure payments.
Do you build ecommerce sites in Shopify and WooCommerce?
Yes, we develop ecommerce stores using Shopify, WooCommerce, and other scalable platforms.
Can I manage my own products and orders?
Yes, we train you to add/edit products, track stock, and fulfil orders easily.
Will my ecommerce store be mobile-friendly?
100%. All our ecommerce websites are responsive and optimised for mobile shopping.
Can you help me set up shipping options for Australia Post?
Yes, we integrate local shipping options including AusPost, Sendle, and courier networks.
Do you offer payment gateway integrations like PayPal and Afterpay?
Yes, we set up multiple secure payment methods including Stripe, PayPal, Zip, and Afterpay.
Can you import my existing products or migrate my store?
Yes, we help migrate stores from Wix, Squarespace, BigCommerce, or other platforms.
Do you provide product SEO and structured data?
Yes, we optimise titles, images, schema markup, and meta tags for ecommerce SEO.
What is the best platform for selling in Australia?
Shopify and WooCommerce are both popular in Australia, depending on whether you prefer a hosted or open-source setup.
Can I sell digital products or subscriptions on my site?
Yes, we can enable digital downloads, memberships, or recurring payments.
Do you set up abandoned cart recovery emails?
Yes, we can implement email automation to recover lost sales.
Can I connect my store with social media platforms?
Yes, we integrate with Facebook Shop, Instagram, and TikTok Shopping.
Can you design a custom checkout experience?
Yes, we can customise checkout flows to improve conversions and reduce friction.
Do you offer stock management or inventory syncing?
Yes, we provide tools to sync inventory with POS systems or warehouses.
Is my store protected against hackers and spam?
We secure your store with SSL, firewalls, and security plugins.
Will I receive training after launch?
Yes, we provide training sessions or videos so you can manage your site with confidence.
Do you include product photography or editing?
We offer optional product photo shoots or editing for a polished online look.
Can I offer discounts, gift cards, and coupons?
Yes, we build in promotional tools to drive repeat sales and loyalty.
How long does it take to build an ecommerce website?
Depending on size and features, projects take 4–8 weeks on average.
Will my store be ready for Australian tax rules (GST)?
Yes, we configure your store for GST compliance and local currency setup.
All-in-One Marketing Platform
What is an AI phone agent and how does it help?
An AI phone agent answers customer calls automatically, responds using natural language, and can qualify leads or book appointments without human involvement.
Can I automate appointment bookings for my business?
Yes, with integrated calendar and booking tools, customers can book time with you directly through your website, ads, or messages.
Is there a way to manage SMS, email, and social messaging in one inbox?
Yes, the platform includes a centralised messaging inbox so you can manage all communications in one place.
Can I send automated follow-ups after a lead signs up?
Absolutely. You can build custom workflows that send SMS, email, or calls after form submissions or interactions.
How can I get reviews from happy customers?
You can automate review requests by sending links via SMS or email after a purchase or service.
Do you offer a CRM to track all my leads?
Yes, a built-in CRM captures and tracks leads, contacts, and opportunities in a visual pipeline.
Can I build landing pages without coding?
Yes, there’s an easy-to-use drag-and-drop page builder to create conversion-focused pages.
Can I create and sell digital courses?
Yes, you can build online courses, add lessons, accept payments, and grant user access through a membership portal.
Is there a mobile app for managing leads and bookings?
Yes, you can use a mobile app to respond to messages, check bookings, and manage leads on the go.
Can I replace tools like Calendly or Mailchimp with this system?
Yes, it combines appointment booking, email marketing, and SMS automation in one platform.
Does the platform support marketing automation?
Yes, you can automate lead nurturing, sales flows, client onboarding, and more with visual workflows.
Can I track ROI on my ads and campaigns?
Yes, it includes built-in reporting dashboards that track ad spend, conversions, and sales across channels.
Can I create funnels like in ClickFunnels?
Yes, you can build complete sales funnels with pages, upsells, forms, and tracking.
Is it possible to build and send email newsletters?
Yes, you can create branded emails with drag-and-drop tools and schedule them to specific audiences.
How do I respond to Facebook and Instagram messages in one place?
All social messages flow into a central inbox where you can respond without logging into each platform.
Can I assign leads to my sales team automatically?
Yes, leads can be auto-assigned to team members based on availability, location, or custom rules.
What’s the benefit of call tracking?
Call tracking lets you see which campaigns or ads are generating phone inquiries, helping you optimise marketing spend.
Can I automate client onboarding?
Yes, you can build a sequence of messages, forms, and tasks that new clients receive after signing up.
Is there a chatbot for my website?
Yes, a web chat widget can collect leads, answer FAQs, and direct visitors based on their needs.
Can I accept payments directly through landing pages?
Yes, you can embed secure payment links or checkout forms on your landing pages to accept one-time or recurring payments.